Refund Policy

Scope

This policy applies to one-time digital purchases made through Celestype, including personalized AI personality reports.

Generation and Delivery

Each report is generated on demand from your assessment result after payment is confirmed. It is delivered when the completed report becomes available in your account.

When a Refund Is Available

• You may request cancellation and a full refund before report generation begins.
• If payment succeeds but the report cannot be delivered because of a verified technical failure, contact us for regeneration or a refund.
• A completed and delivered personalized report is normally non-refundable, except where applicable law requires otherwise.

How to Request a Refund

Email support@celestype.com with your account email, order number, purchase date, and reason for the request. We aim to respond within five business days. Approved refunds are returned through the original payment method; processing times vary.

This policy does not limit any mandatory consumer right that applies in your country or region.